ALBERT'S SCHLOSS LONDON - OPENING JUNE 2024

Senior Reservations Coordinator, Albert's Schloss, London

Salary: £15 per hour + tips + tronc + 75p guest experience bonus

Albert’s Schloss will reside in the heart of London on Shaftesbury Avenue, taking over the former Rainforest Café site. Influenced by our travels across Alpine Europe; expect a Bavarian Bier Palace, Alpine-themed Cook Haus, and seven days of showtime.

The stunning 18,000 square foot space in the heart of the West End will be our fourth Albert’s Schloss in the UK, part of the Mission Mars Group. With four bars measuring over 45 metres in length, 500 covers for Cook Haus dining, in Haus Bakery, Ludwigs Tavern and an impressive stage that will offer totally unique entertainment.

We are now building our opening team and looking for an experienced Senior Reservations Coordinator to deliver world class food, drink and entertainment experiences for our guests.

We are looking for hardworking, talented and enthusiastic individuals to join our host team here at Albert’s Schloss London.

We’re looking for someone to join us as a Senior Reservations Coordinator for our Albert’s Schloss London. We need superstars who have worked in a reservations, host or admin role before & who are passionate about hospitality and delivering a world class service to our guests.

What you’ll be doing

Reactive Business: Lead the work on reactive incoming business via the website, the phone and Outlook
Corporate Business: Support the Sales Manager by handling enquires 80 pax and less
Inbox Management: Lead the management of the venue’s inbox, distributing emails to the relevant team members and replying to all FAQs
Phone Calls: Lead the management of incoming phone calls, forwarding to the relevant person, picking up small enquiries and answering FAQs
Enquiry Management: Chase -80 pax open enquiries to push conversion
Upsells: Increase SPH on confirmed bookings by upselling packages, pre-orders and bolt-ons
Event Management: Ensure each booking is organised correctly, considering allocations, pre-orders, run sheet notes and all relevant information for smooth hand over to operations team
Showcases: Alongside the venue sales team, support with seasonal corporate showcases
FAM trips: Support the wider sales team with agency and corporate venue FAM trips
Off-Peak Shifts: Collaborate with the full Albert’s Schloss team by working evening and weekend shifts

Who we need

Previous reservations experience in hospitality
Love for Hospitality and a genuine desire to go above and beyond.
Organised & Computer Literate
Good Communication Skills
Experience with Res Diary preferred, not essential.
Good Phone Manner

Who we are...

Albert’s Schloss is part of the Mission Mars Group, and we currently operate Albert’s Schloss in Manchester, Birmingham and Liverpool, as well as Albert’s Schenke, Albert Hall, and Rudy’s Pizza Napoletana, employing 1300 colleagues.

We have been rated as an ‘Outstanding’ place to work for the last four years by Best Companies and placed in the Top 10 Hospitality Employers in the UK in 2023. We believe in investing in and developing our people whilst being true to our values of Fun, Authentic, Positive, Initiative, Neighbourly & Committed.

For more information visit - https://www.albertsschloss.co.uk/london/ and https://www.wearemissionmars.com

Rewards for your hard work...

£15 per hour
Guest experience bonus
50% off at all Mission Mars Venues for you and friends.
Workplace pension scheme.
Industry leading training courses at Mission Mars Hospitality Management Academy.
Invites to big events including our annual Christmas Party & Awards, Summer BBQ and Annual Managers Conference.
24/7 access to free, confidential and specialist mental health/well-being support.
An independent culture where your ideas matter.

We aim to respond to all applications within 7 days.

No agencies please.