Host Manager

Albert's Schloss London

Albert's Schloss London£30,000-35,000 (DOE) + up to 32% bonus per annum, paid quarterly!Full time


Host Manager, Albert's Schloss, London

Salary: £30,000-35,000 (DOE) + up to 32% bonus per annum, paid quarterly!

Albert’s Schloss will reside in the heart of London on Shaftesbury Avenue, taking over the former Rainforest Café site. Influenced by our travels across Alpine Europe; expect a Bavarian Bier Palace, Alpine-themed Cook Haus, and seven days of showtime.

The stunning 18,000 square foot space in the heart of the West End will be our fourth Albert’s Schloss in the UK, part of the Mission Mars Group. With four bars measuring over 45 metres in length, 500 covers for Cook Haus dining, in Haus Bakery, Ludwigs Tavern and an impressive stage that will offer totally unique entertainment.

We are now building our opening team and looking for an exceptional Host Manager to deliver world class experiences for our guests.

What you'll be doing

  • Lead and supervise the restaurant host team, providing guidance, training, and support to ensure exceptional service standards are maintained.
  • Coordinate guest reservations, seating arrangements, and table allocations to optimise dining space and minimise wait times.
  • Greet guests with warmth and professionalism, anticipating their needs and providing a World Class service throughout their visit with us at Albert's Schloss
  • Handle guest inquiries, complaints, and special requests in a prompt and courteous manner, resolving any issues to ensure guest satisfaction.
  • Collaborate closely with the kitchen and serving staff to ensure smooth communication and efficient service delivery.

What we need from you

  • Previous experience in a similar role within the hospitality industry, preferably in a high-volume restaurant or bar.
  • Strong leadership skills with the ability to motivate and inspire a team.
  • Exceptional customer service skills with a friendly and outgoing personality.
  • Proficiency in reservation management software (ResDiary) and basic computer skills ideal

If you're passionate about creating memorable experiences for guests and thrive in a dynamic environment, we want to hear from you! Join us at Albert's Schloss London and be part of a team dedicated to excellence in hospitality.

Who we are

Albert’s Schloss is part of the Mission Mars Group, and we currently operate Albert’s Schloss in Manchester, Birmingham and Liverpool, as well as Albert’s Schenke, Albert Hall, and Rudy’s Pizza Napoletana, employing 1300 colleagues.

We have been rated as an ‘Outstanding’ place to work for the last four years by Best Companies and placed in the Top 10 Hospitality Employers in the UK in 2023. We believe in investing in and developing our people whilst being true to our values of Fun, Authentic, Positive, Initiative, Neighbourly & Committed.

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Rewards for your hard work...

  • Competitive salary of £30,000-36,000 per annum (depending on experience)
  • Bonus - earn up to 32% of annual salary in bonus (paid quarterly)
  • 50% off at all Mission Mars Venues for you and friends.
  • Workplace pension scheme.
  • Industry leading training courses at Mission Mars Hospitality Management Academy.
  • Invites to big events including our annual Christmas Party & Awards, Summer BBQ and Annual Managers Conference.
  • 24/7 access to free, confidential and specialist mental health/well-being support.
  • An independent culture where your ideas matter.

We aim to respond to all applications within 7 days.

No agencies please.