Reservation Manager, Albert’s Schloss Manchester
Salary: £28,000 per annum + up to 32% bonus
We are looking for hardworking, talented and enthusiastic individuals to join our host team here at Albert’s Schloss Manchester.
We’re looking for someone to join us as a Reservations Manager for our Albert’s Schloss Manchester. We need superstars who have worked in a reservations, host or admin role before & who are passionate about hospitality and delivering a world class service to our guests.
What you’ll be doing
- Reactive Business: Lead the work on reactive incoming business via the website, the phone and Outlook
- Corporate Business: Support the Sales Manager by handling enquires 80 pax and less
- Inbox Management: Lead the management of the venue’s inbox, distributing emails to the relevant team members and replying to all FAQs
- Phone Calls: Lead the management of incoming phone calls, forwarding to the relevant person, picking up small enquiries and answering FAQs
- Enquiry Management: Chase -80 pax open enquiries to push conversion
- Upsells: Increase SPH on confirmed bookings by upselling packages, pre-orders and bolt-ons
- Event Management: Ensure each booking is organised correctly, considering allocations, pre-orders, run sheet notes and all relevant information for smooth hand over to operations team
- Showcases: Alongside the venue sales team, support with seasonal corporate showcases
- FAM trips: Support the wider sales team with agency and corporate venue FAM trips
- Off-Peak Shifts: Collaborate with the full Albert’s Schloss team by working evening and weekend shifts
Who we need
- Previous reservations experience in hospitality
- Love for Hospitality and a genuine desire to go above and beyond.
- Organised & Computer Literate
- Good Communication Skills
- Experience with Res Diary preferred, not essential.
- Good Phone Manner
Who we are
Albert’s Schloss is part of the Mission Mars Group, and we currently operate Albert’s Schenke, Rudy’s Pizza, and Albert Hall.
Our Bavarian bier hall and alpine inspired restaurant is a retreat from the modern world where we invite you to discover new things, celebrate one another, and revel in the wünder of our Schloss. Influenced by our travels across Alpine Europe; expect roaring fires, tankards of Europe’s finest bier, delicious Bavarian inspired dishes from our Cook Haus and bakery, and seven nights of showtime.
We have been rated as an ‘Outstanding’ place to work for the last three years by Best Companies, and we truly invest in and develop our people whilst being true to our values of Fun, Authentic, Positive, Initiative & Neighbourly.
For more information about us, visit - www.albertsschloss.co.uk
Rewards for your hard work
- Bonus - earn up to 32% of annual salary per year.
- 50% off at all Mission Mars Venues for you and friends.
- Dreams Machine – have a dream? Enter into our Dreams Machine & be at a chance of winning money to help make it happen!
- Invites to big parties including a Christmas awards ceremony, summer BBQ and football tournament.
- 24/7 access to free, confidential and specialist mental health/well-being support.
- Training and development programme with over 38 courses for various roles and levels.
- Annual workshops to exciting (secret) locations.
- Trips away to UK and overseas based partners to enhance your own knowledge (and sometimes just for fun..)
- An independent culture where your ideas matter
Should you be successful, you will be contacted regarding the next steps within 7-14 days. Good luck!