Reservations Co-Ordinator

Reservations Coordinator/Host, Albert's Schloss, Manchester

Rate: £11 + tronc + tips + guest experience bonus (happy guests = 50p extra per hour!)

Hours: 30-35 hours per week

We are looking for hardworking, talented and enthusiastic individuals to join our Host & Sales team here at Albert’s Schloss Manchester for the most exciting time of the year!

We’re looking for someone to join us in a hybrid role between the Sales and Reservations Team & The Host Team. Your time would be split between coordinating reservations in the Sales Office and Hosting on the floor in Albert’s Schloss. We need superstars who have either worked in a reservations, host or admin role before & who are passionate about hospitality and delivering a world class service to our guests. Experience is great but is not essential as full training will be provided.

What you’ll be doing

Host

· Being the face of Albert’s Schloss, working on our host stand, greeting guests as they enter

· Ensuring smooth transitions between tables in the restaurant and bar area

· Managing bookings through resdiary and answering phone queries

Reservations Coordinator

· Answering inbound queries via email and phone

· Coordinate the diary of Albert’s Schloss using resdiary

· Work closely with the host team to ensure large bookings and parties are ran smoothly

Who we need

· Love for Hospitality and a genuine desire to go above and beyond.

· Organised & Computer Literate

· Good Communication Skills

· Experience with Res Diary preferred, not essential.

· Good Phone Manner

Who we are

Albert’s Schloss is part of the Mission Mars Group, and we currently operate Albert’s Schenke, Rudy’s Pizza & Albert Hall

Our Bavarian bier hall and alpine inspired restaurant is a retreat from the modern world where we invite you to discover new things, celebrate one another, and revel in the wünder of our Schloss. Influenced by our travels across Alpine Europe; expect roaring fires, tankards of Europe’s finest bier, delicious Bavarian inspired dishes from our Cook Haus and bakery, and seven nights of showtime.

We have been rated as an ‘Outstanding’ place to work for the last three years by Best Companies, and we truly invest in and develop our people whilst being true to our values of Fun, Authentic, Positive, Initiative & Neighbourly.

For more information about us, visit - www.albertsschloss.co.uk

Rewards for your hard work

· 50% off at all Mission Mars Venues for you and friends.

• Dreams Machine – have a dream? Enter into our Dreams Machine & be at a chance of winning money to help make it happen!
• Invites to big parties including a Christmas awards ceremony, summer BBQ and football tournament.
• 24/7 access to free, confidential and specialist mental health/well-being support.
• Training and development programme with over 38 courses for various roles and levels.
• Annual workshops to exciting (secret) locations.
• Trips away to UK and overseas based partners to enhance your own knowledge (and sometimes just for fun..)
• An independent culture where your ideas matter

Should you be successful, you will be contacted regarding the next steps within 7-14 days. Good luck!