General Manager - Albert’s Schloss Birmingham

Salary: £70,000–£75,000 (depending on experience) + up to 32% bonus (OTE £90k+)

About Albert’s Schloss Birmingham

Albert’s Schloss Birmingham is based just off of Chamberlain Square and is a vibrant, high-energy celebration of Alpine hospitality, inspired by our travels across Europe. From roaring fires and tankards of Europe’s finest bier to Bavarian-inspired dishes from our Cook Haus, and seven nights a week of unforgettable showtime - Albert's Schloss is an experience like no other.

Albert’s Schloss is part of the multi-award-winning Mission Mars Group, a growing hospitality business with over 35 venues, over 1,600 colleagues, and operates Rudy's Pizza Napoletana, Albert's Schenke in Liverpool and the famous live music venue Albert Hall in Manchester. We are proud to live our Dream, Mission and Values and are relentlessly focused on creating world-class guest and team experiences.

The Role

We are seeking an exceptional General Manager to lead Albert’s Schloss Birmingham. This is a high-profile, high-impact role for an experienced hospitality leader who thrives in large, complex, high-volume environments and is passionate about building engaged, high-performing teams.

As General Manager, you will be the driving force behind the venue’s success — shaping culture, inspiring leaders, delivering outstanding guest experiences, and achieving exceptional commercial results.

You will lead a management team of around 15, overseeing a venue of approximately 130 team members, and work closely with the Operations Manager to deliver long-term, sustainable success.

What You’ll Be Doing

Co-creating and delivering the annual business plan for Albert's Schloss Birmingham, alongside the Operations Manager
Setting clear priorities, goals, and initiatives across all departments
Leading, coaching, and developing your management team through a structured, action-oriented approach
Championing an obsessive focus on guest experience and showtime excellence
Creating a culture of exceptional team engagement, wellbeing, and care
Fostering development, progression, and internal opportunities for your team
Driving innovation, best practice, and world-class operational standards
Leading the business to strong financial performance and P&L success
Embedding sustainable practices across the venue
Ensuring full compliance with health & safety, training, and auditing standards
Analysing data, KPIs, and performance metrics to drive continuous improvement
Recruiting and retaining talent through a strong values-led approach
Role modelling Mission Mars values: Fun, Authentic, Positive, Initiative, Neighbourly, Committed

Experience Required

Proven experience as a General Manager in a high-volume hospitality business
Strong track record of leading large teams and multiple departments
Demonstrable success in improving team engagement, retention, guest experience, and financial performance
Experience managing budgets and full P&L responsibility

You will be:

An outstanding, visible leader and role model
Self-aware, consistent, and disciplined in your approach
Emotionally intelligent, empathetic, and people-focused
Commercially astute and data-driven
Confident having candid, constructive conversations
Highly organised, structured, and able to prioritise effectively
An excellent communicator at all levels
Passionate about hospitality and committed to your professional development

What's in it for you

Competitive salary of £70,000–£75,000 (dependent on experience)
Bonus of up to 32% of annual salary (paid quarterly)
Guest experience and revenue bonuses
Loyalty Bonus payments
Training and development via the Mission Mars Hospitality Management Academy
International innovation and development conferences
Supplier trips and incentives
Annual Managers’ Conference at Albert Hall
Annual Awards, Christmas Party, Summer BBQ, and Birthday Lunches
50% discount across all Mission Mars venues for you and your guests
Employee Assistance Programme via Hospitality Action
Team food provided daily

This is a rare and exciting opportunity for an ambitious hospitality leader to take the reins at Albert’s Schloss Birmingham and play a key role in the continued success of one of the UK’s most distinctive hospitality brands. For more information, visit: www.albertsschloss.co.uk

Our Talent Team will review all applications within 7 days.

At Mission Mars, we’re committed to an inclusive and accessible recruitment process for everyone. If you need any reasonable adjustments at any stage of your application or interview, just let us know on careers@wearemissionmars.com