2nd Line EPOS Administrator

Mission Mars (Head Office)

Manchester•up to £36,000 per annum + up to 30% bonus•Full time

2nd Line EPOS Administrator

Salary: up to £36,000 per annum + up to 30% bonus

Location: Ground Control – Manchester City Centre (just behind Deansgate station!)

Hours: 40 hours per week, Monday to Friday.



Mission Mars is an award winning multi concept operator based in the Northwest. Our mission is simple, deliver world class food, drink, entertainment and hospitality. Our venues include Albert Hall, Rudy's Neapolitan Pizza, Albert's Schloss and Albert’s Schenke.


We are a fast-paced growing business and invest significantly in our people. We have been rated as a Best Companies Outstanding place to work for three consecutive years and now have over 1000 colleagues across 30 venues. We live by our values of being Fun. Authentic, Positive, taking Initiative, being Neighbourly and Committed.


Reporting into the IT Support Desk Manager, we're looking for a highly motivated, organised and committed 2nd Line EPOS Administrator to support Mission Mars EPOS systems and infrastructure. The role is based in Manchester city centre but will require infrequent travel to sites around the UK.


What you’ll be doing

  • Provide first & second line EPOS support to all users across the organisation, logging all Incidents and Service Requests accurately and resolving in a timely fashion.
  • Support EPOS technology including tills, printers, software and mobile ordering and payment devices.
  • Setup and maintenance of Menus, Products and Till screens.
  • Resolve issues that are escalated by the support desk.
  • Write work instructions for the support desk and/or users.
  • Be involved and lead EPOS related projects and integrations.
  • Be involved with stock management system configuration and maintenance.
  • Complete weekly reporting to be fed back to the IT Director.
  • Complete site visits and audits.
  • Partake in the out of hours rota, Mon-Sun (addition renumeration on top of base salary).
  • Promote IT best practice and security awareness.
  • Conduct training sessions with end users on EPOS systems.


What we’re looking for

  • You must have at least 2 years of EPOS support experience or in a similar role.
  • You will be able to demonstrate a positive, analytical and committed mindset.
  • Experience in supporting Financial Systems (Cashing up, Stock, payment systems)


Things that would be a great addition!

  • SQL/VB/Data analytics experience
  • IT support experience (Desktop, Network and Infrastructure)
  • BI reporting experience
  • Exposure to Stock Systems (Procure Wizard)
  • Experience conducting training courses (1-2-1 and group training)


Rewards for your hard work:

  • Competitive salary £32,000-34,000 per annum
  • Bonus up to 30% (paid quarterly)
  • Company pension
  • 50% discount on food & drink at all Mission Mars venues
  • Family & friends discount
  • Free gig tickets for Albert Hall
  • Open plan and fun office in heart of Manchester city centre
  • 24/7 access to free, confidential and specialist mental health/wellbeing support
  • An independent culture where your ideas matter
  • Invites to great parties and social events
  • Invite to our Annual Managers Conference
  • Benefit from our Ground Control social calendar