Senior Duty Manager - Albert’s Schloss London

Location: Soho, London

Salary: £42,000–£46,000 per annum + tronc + up to 32% bonus

Please note: Albert's Schloss is a late-night hospitality venue. This role requires regular evening and weekend work and is ideal for experienced operators from high-volume bars, clubs and entertainment-led venues who love being at the heart of the action.

At Albert’s Schloss London, we’re looking for an experienced and people-focused Senior Duty Manager to help lead one of London’s most exciting hospitality venues.

What you'll be doing

As Senior Duty Manager, you'll be a visible leader on the floor, owning the guest experience from open to close and leading some of our busiest and most exciting trading periods.

This is not a desk-based management role. You'll spend the majority of your time operationally on the floor, working alongside your teams, anticipating guest needs, solving problems in the moment and ensuring every area of the venue is delivering world-class hospitality.

You'll be responsible for:

Leading busy service periods as the senior manager on duty, often late into the evening
Being highly visible on the floor, with eyes across the entire operation at all times
Driving exceptional guest experiences across food, drink, entertainment and service
Making real-time decisions to keep service flowing and standards high during high-volume trading
Leading and coordinating multiple departments including bar, restaurant, kitchen, entertainment and security
Creating energy, pace and momentum throughout the venue during peak trading periods
Supporting and developing managers and team leaders across the business
Delivering strong financial performance and supporting P&L management
Championing sustainability, standards and continuous improvement
Role modelling our values: Fun, Authentic, Positive, Initiative, Neighbourly and Committed

Who we're looking for

We're looking for a hospitality leader who thrives when the venue is full, the music is on, the energy is high and every moment matters.

This role would be particularly suited to someone from a late-night hospitality, premium bar, club or entertainment-led venue background who is used to leading large teams, managing multiple moving parts and delivering exceptional guest experiences during high-volume trading.

You'll ideally have:

Previous experience in a senior management role within a high-volume hospitality venue
Experience leading late-night operations in a bar, club, entertainment-led or premium hospitality environment
The confidence and presence to lead large teams during busy service periods
Strong operational knowledge and an obsession with hospitality standards
The ability to maintain awareness across multiple departments and respond quickly to changing priorities
A passion for coaching, developing and inspiring people
Excellent organisational and communication skills
Financial awareness and experience managing budgets and KPIs
A hands-on, floor-based leadership style
A commitment to your own personal and professional development

Who we are

Inspired by the bier halls and cabaret bars of Alpine Europe, Albert’s Schloss brings together world-class food, drinks, service and showtime entertainment in the heart of Soho. Since opening on Shaftesbury Avenue, we’ve built an incredible team culture and a guest experience that’s unlike anywhere else in the city. Albert’s Schloss is part of Mission Mars, a people-first hospitality business behind Rudy’s Pizza Napoletana, Albert Hall and Schiller's Hall. We’ve been recognised as an Outstanding place to work by Best Companies for four consecutive years and are proud to invest heavily in our people, development and culture.

Rewards for your hard work

£42,000–£46,000 salary per annum (dependent on experience)
Tronc payments
Up to 32% bonus potential (paid quarterly)
Guest experience monthly bonus
50% off across all Mission Mars venues for you and your friends
Industry-leading training through the Mission Mars Hospitality Management Academy
Access to major company events including Summer BBQs, Christmas Parties and Managers Conferences
Workplace pension scheme
24/7 wellbeing and mental health support
A genuinely independent culture where your ideas matter

We aim to respond to all applications within 7 days. No agencies please.

Albert’s Schloss is proudly part of Mission Mars. We’re committed to creating inclusive, exciting workplaces. If you need any reasonable adjustments during the recruitment process, contact us at careers@wearemissionmars.com.