Guest Experience Manager

Albert's Schloss Liverpool

Liverpoolup to £35,000 + up to 32% bonusFull time

Guest Experience Manager, Albert's Schloss, Liverpool

Salary: up to £35,000 + up to 32% bonus

We are extremely excited that following the continued success of Albert’s Schloss Liverpool, Mission Mars are growing their team again and looking for a Guest Experience Manager to join the Liverpool site and support across various departments with a focus on our guest experience bonus and guest satisfaction.

Albert’s Schloss Liverpool provides World Class Food from our Cook Haus and Bakery, an outstanding range of drinks, cocktails and beers from our Bier Palace and seven nights a week of SHOWTIME!

We are looking for a Guest Experience Manager to join our fantastic team at Albert's Schloss and submerse them into a fun, exciting and thorough training programme across all areas, before focussing on the continued growth and improvement on our Guest Experience.

This role is open to someone who has broad experience within a busy site and who is comfortable working across all areas of a venue. You will not only run shifts but be involved in reports about our GXP score, our venue’s performance and any upskilling needed within our steps of service. We need someone who is totally obsessed with Guest Experience and understands the impact of guest experience on things like turnover, bonus and day to day running.

Who we need...

The ideal candidate will be:

  • An experienced Manager from a fast paced, busy site
  • Experience within both wet and dry led venues
  • Experienced in building & leading an energised and engaged team
  • Has experience using Excel and can implement and improve procedures for the benefit of the whole team
  • Has a basic understanding of compliance and can help improve site standards
  • Passionate about the hospitality industry
  • Experience in a busy, fast paced business
  • A proper grafter who takes pride in their work
  • All the usual financial stuff… (we can teach all of that for the right person)

Experience in the above is ideal, but passion is everything!

Who we are...

Albert’s Schloss is part of the Mission Mars Group, and we currently operate Albert’s Schenke, Rudy’s Pizza, Albert Hall.

Our Bavarian bier hall and alpine inspired restaurant is a retreat from the modern world where we invite you to discover new things, celebrate one another, and revel in the wünder of our Schloss. Influenced by our travels across Alpine Europe; expect roaring fires, tankards of Europe’s finest bier, delicious Bavarian inspired dishes from our Cook Haus and bakery, and seven nights of showtime.

We have been rated as an ‘Outstanding’ place to work for the last four years by Best Companies, and we truly invest in and develop our people whilst being true to our values of Fun, Authentic, Positive, Initiative & Neighbourly.

For more information about us, visit -

Rewards for your hard work...

  • Bonus - earn up to 32% of annual salary per year.
  • 50% off at all Mission Mars Venues for you and friends.
  • Dreams Machine – have a dream? Enter into our Dreams Machine & be at a chance of winning money to help make it happen!
  • Invites to big parties including a Christmas awards ceremony, summer BBQ and football tournament.
  • 24/7 access to free, confidential and specialist mental health/well-being support.
  • Training and development programme with over 38 courses for various roles and levels.
  • Annual workshops to exciting (secret) locations.
  • Trips away to UK and overseas based partners to enhance your own knowledge (and sometimes just for fun..)
  • An independent culture where your ideas matter

Should you be successful, you will be contacted regarding the next steps within 7-14 days. Good luck!